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Compaq Warranty Information

Compaq Warranty Information
This document contains warranty information for Compaq products, including Digital-branded products.

NOTE: Some products detailed are normally only supported directly by the Compaq Customer Services organisation. This document provides summary information, for a detailed explanation please refer to the warranty statement shipped with your product.

Business Rules
Compaq warrants its hardware products against defects in materials or workmanship for the service periods set forth in the attached Warranty Services table.

Warranty coverage is available for the periods indicated in the Warranty Services table. The sales receipt, showing the serial number and purchase date of product, is the proof of purchase date. It is mandatory that the unit serial number be made available when requesting a warranty service event. Failure to do so may result in the event being deemed out of warranty by Compaq or, Compaq's Authorised Service Providers, and therefore chargeable to the requester.

During the warranty period, Compaq will, at its option, repair Products or replace defective parts with new parts or used parts that are equivalent to new parts in function and performance. Repair or replacement may be done at the customer site, by return of the product to Compaq or a Compaq Authorised Service Provider, or by other service delivery mechanisms (see below).

Products external to the system processor (CPU) box, such as external storage subsystems, printers and other peripherals, are covered by the applicable warranty for those products.

NOTE 1: An effective repair does not necessarily require the replacement of a defective part. For example, cleaning the heads of a floppy drive or updating revision levels of ROM BIOS on a PCA board are activities that in many instances deliver an effective repair.

NOTE 2: BIOS/Firmware upgrades are not covered under the basic warranty Terms & Conditions. Firmware that is an integral part of the option hardware board is not automatically upgraded when new versions of firmware are released.

Where a specific hardware product problem is found to be caused by a superseded BIOS/firmware revision on a Compaq component, Compaq will either bring the firmware up to the latest revision, by exchanging the affected component under warranty, or will recommend that the customer upgrade the firmware using Flash-ROM where appropriate. It is essentially the responsibility of the customer to:

ensure that their software is compatible with the latest BIOS/firmware revision; and
upgrade their firmware to keep it synchronised with the new software releases.

NOTE 3: Compaq fully understand the concerns raised by customers with regards to the security of any data which may be contained on a hard disk being sent for repair. Compaq's procedures for handling these items start by acknowledging that all such disks may contain sensitive business or technological information and that all appropriate security is in place to safeguard that information.

The procedure for handling returned units is as follows:

The documents accompanying a returned item, record the Authorised Service Provider name and ID number, the serial number of the machine it was removed from and a description of the fault.
Using the first two pieces of information for warranty verification only, the unit is then transferred to Compaq in Scotland, where it is mixed with units from all over Europe, Middle East and Africa for return to the repair vendor.
The repair of the item in no way depends on Compaq's ability to read any user data contained on the disk.
During the testing/repair cycle, the disks will have a destructive pattern written onto them that will erase all previously held user data.

If the media is damaged it is removed and scrapped.

Even with the above processes, customers may still be reluctant to return defective disks due to confidential data contained on the disks. Customers who wish to retain the original disk will be required to purchase a replacement disk to effect the repair or, purchase the "Defective Material Retention" service offer.

NOTE 4: All marking and/or branding of Compaq products must be removable. If the marked or branded product can not be refurbished by Compaq for use (eg. the branding or tagging removed), then the customer will require to purchase a replacement part or unit. Where marking and/or branding cannot be removed, then the Part credit element of a service event will not be paid.

These warranty services are performed by Compaq Authorised Service Providers, on Compaq's behalf, or by Compaq. Throughout this document, references to Compaq also apply to Compaq Authorised Service Providers (unless explicitly noted otherwise). If, after repeated efforts, Compaq is unable to restore a Product to good working order, Compaq may, at its option, reimburse the purchase price or replace the Product with a functionally equivalent product. All exchanged parts and products replaced under warranty services will become the property of Compaq.

Excluded from the warranty are:

parts of a consumable nature;
warranty service on products from which serial numbers have been removed, damaged and/or registered as stolen;
defects resulting from normal wear and tear;
defects resulting from operation outside the usage parameters stated in the operations manuals (including burned monitor screens and incorrect input voltage);
failure resulting from customer introduced "viruses";
malfunctioning caused by damage (even if accidental), including transit damage, the use of non-Compaq parts, and service or modification by persons not so authorised by Compaq;
software, including programs pre-installed on the Product. Software warranty is defined in Compaq's Software License Agreements;
defects resulting from use of non-Compaq qualified software, accessories, media, supplies, consumables, or items not designed for use with the product; and
where conditions at a customer’s site represents a safety or health risk.

Compaq shall not be responsible for damage to or loss of any data or programs. Compaq recommends that customers make back-up copies of all programs and data and remove any removable storage media.

The user has no warranty claim or remedy against Compaq other than that set forth herein. Compaq shall not be responsible for any damage negligently caused during remedy. In any case, Compaq's liability for indirect and consequential damage is expressly disclaimed. This restriction of liability does not affect the purchaser's statutory rights as a consumer or his rights against the seller.

Compaq warranty extends beyond the original purchaser to anyone who subsequently purchases the Hardware Product only if the original sales receipt can be provided.

If Compaq determines that damage/failure that exists is not covered by the warranty -- i.e. failure of Non-Compaq memory or options etc. -- the end user will be contacted to determine whether such damage/failure should be repaired for a charge or whether the Product should be returned to the end user as received. All associated transportation and handling costs are charged to the customer.

Compaq's warranty obligation extends only to products, options, and parts manufactured or distributed by Compaq, Digital or Tandem under their respective brand names.

Compaq in this statement is the sales subsidiary of Compaq Computer Corporation in the country where the claim is first raised; if no subsidiary exists in the country, it is Compaq Computer GmbH in Munich, Germany.

DESCRIPTION
Free Parts Replacement Only for Repair (Parts only)
If the Compaq product is covered by parts-only replacement warranty, the defective parts will be supplied free of charge during the warranty period. The product can be sent or carried in, at the customer's own cost and risk, to Compaq, to be repaired. Following repair, the repaired product should be collected, at the customer's own cost and risk, from Compaq. The user must make backup copies of all programs and data and remove any removable storage media.

NOTE: The labour costs for repair are not included in this warranty.

Free Parts and Labour for Repair (Carry-in)
If a Compaq product covered by Carry-in warranty fails within the warranty period, the customer can send or take the product, at their own cost and risk, to Compaq to be repaired. Prior to return of the Product, the customer will contact Compaq to perform problem diagnosis and arrange for return of the unit. The user must make backup copies of all programs and data and remove any removable storage media. Compaq will ensure that the proof of purchase submitted relates to the specific Compaq Hardware Product i.e. the serial number of the product is referenced.

Following repair, the repaired product will be collected at the customer's own cost and risk.

NOTE 1: The parts and labour costs for repair are supplied free of charge. Labour costs are covered according to Compaq's reimbursement scheme for Authorised Service Providers (ie, only standard payments, no individual costs coverage).

NOTE 2: For products with worldwide warranty, Compaq will honour worldwide warranty in any country where Compaq has a direct or partner service presence. Response time will be based on commercially reasonable best effort and may vary from country to country.

NOTE 3: For DIGITAL branded products, Compaq will pay for the return transportation of the product to the Customer

Free On-Site Repair

If a Compaq product qualifies for On-Site warranty by meeting the necessary requirements, see below, the Compaq Service Provider will go to the customer’s premises to repair the product. All parts, labour and travel costs are free of charge.

NOTE 1: For products with world wide warranty: Compaq will honour world wide warranty in any country where Compaq has a direct or partner service presence. Response time will be based on commercially reasonable best effort and may vary from country to country.

NOTE 2: Free on-site repair service is not available generally in some countries due to local laws and/or remoteness of locations. Please refer to your Compaq Reseller for further details.

NOTE 3: At Compaq’s sole discretion, Compaq may provide, in lieu of on-site services, alternative delivery methodologies such as: Mail-In, Advanced Unit Replacement (AUR), Customer Replaceable Units (CRUs) etc, see below.

Free on-site repair service can be obtained only if all the following conditions are met:

This service has generally been made available in the country where it is requested.
The Product is located not further than 100 kilometres driving distance and is no more than two hours driving from the nearest Compaq Authorised Service Provider.
Compaq, or the Compaq Authorised Service Provider, has determined that problem resolution via telephone is not possible.
The Compaq Hardware Product is entitled to 'On-Site' repair during the warranty period (see Table 1 - Warranty Services Table).

To request free on-site repair service, the user must note the Product name, serial number and any error messages or problem symptoms, and then call Compaq, or a Compaq Authorised Service Provider. The user must co-operate with Compaq in attempting to resolve the problem over the telephone, including the performance of routine diagnostic procedures.

If Compaq deems it necessary, a qualified technician will be dispatched to the Product's location. The user is obliged to present a proof-of-purchase date, and provide sufficient access to the Product. For any service efforts outside those described here (i.e. failure of non-Compaq / 3rd party Options) or outside the standard hours, the user will be charged at Compaq's or Compaq's Service Providers prevailing rates.

Customer Replaceable Units (CRUs)
The Compaq Replaceable Parts Program ships approved replacement parts directly to the end customer to fulfil warranty. This saves considerable repair time. If Compaq, or an authorised Compaq Service provider, diagnoses that the repair can be effected through a replaceable part, that part will be shipped directly to the end customer. Instructions will be shipped with the product detailing the disposition, or return, of the defective part. If the end customer requires assistance in completing the repair they will be assisted by Compaq or a Compaq authorised service provider over the telephone.

The Customer will be billed for specified products not returned to Compaq within a defined number of days of the replacement unit shipment, as detailed in the local country Terms & Conditions.

Advanced Unit Replacement (AUR)
Some Compaq products carry an Advanced Unit Replacement (AUR) warranty coverage, see Table. The AUR process provides details on where the customer should call in the event of a problem and, if the unit is diagnosed as defective, a replacement unit will be delivered to the customer’s preferred return address. On receiving the replacement unit, the defective unit will be packaged and returned. Compaq will pay all costs for the replacement unit and the return of the defective unit. Refer to Service Announcement 2335E.

Mail-In Service
Some Compaq products carry Mail-In warranty coverage (see Table). The Compaq Mail-In process provides details on:

where the customer should call in the event of a problem; and
where to ship the defective unit to if the unit is diagnosed as defective.

When the unit is repaired or replaced, it will be returned directly to the preferred customer’s return address. The customer will be responsible for all expenses and risk when returning the defective unit to a local Compaq consolidation centre. Compaq will pay for all costs to repair and return the repaired unit to the customer. Refer to Service Announcement 2260E.

Pick Up & Return Service
Some Compaq products carry a Pick Up & Return warranty coverage (see Table). The Compaq Pick Up & Return process enables Compaq or a Compaq Service Provider to pick up a defective unit at the customer’s site, repair it and return the repaired unit back to the customer’s site/address. All, parts, labour and courier costs required to deliver and repair the product will be supplied free of charge. Refer to Service Advisory 2410E.

Software Technical Support
Technical support for Compaq software, Compaq pre-installed third-party software and third-party software purchased from Compaq is available from the Compaq website or by telephone for 90 days from date of purchase.

Telephone support (Software Support Services) includes:

Assistance answering installation questions (how to, first steps, and pre-requisites)
Setting up and configuring the software (how to and first steps; excludes system optimisation, customisation, and network configuration).
Interpreting system error messages.
Isolating system problems to software usage problems.
Obtaining Softpaq information or updates.

This length of Software support may change depending on local country legal requirements. After the first 90 days, Software Support Services will be available for a fee on all operating and bundled software provided by Compaq.

Options
Options (except Compaq Netelligent Products, Microcom Integrated Access Devices, Compaq PC Card Modems, PC Card LAN Cards, Compaq External Modems and Rechargeable Battery Packs) normally receive 12 months free parts and labour for repair.

However, options (except Compaq Netelligent Products and Microcom Integrated Access Devices, see Note 1 below, Monitors, see below, and Rechargeable Battery Packs, see Note 2 and 3 below) installed in a Compaq server or system box are entitled to the greater of:

Their own 12 months free parts and labour for repair (or 36 months free parts and labour for repair on Compaq PC Card Modems, Combination Modem/Network Interface Cards, PC Card LAN Cards; and Lifetime parts-only Warranty on Netelligent Network Interface Cards); or
The remaining service period of the Compaq product in which they are installed and any warranty services to which this product is entitled. This may include free on-site repair if the Compaq product is entitled to on-site warranty. This may also mean parts-only warranty if the Compaq product is entitled to a parts-only warranty. (See Table - Warranty Services); or
When installed in a StorageWorks subsystem the options are entitled to the warranty of the StorageWorks subsystem.

NOTE 1: Options connected to (ie, not installed in) a Compaq Server or system box are only entitled to their defined option warranty. Therefore Monitors, Docking Stations and Port Replicators should only be returned under their option warranty level, and not as part of the warranty of the base unit they are attached to.

NOTE 2: Compaq Rechargeable Battery Packs are entitled to a 12 month Parts-only Warranty, and Compaq Netelligent Products and Microcom Integrated Access Devices are entitled to the warranties shown in Table. They do not adopt the remaining service period of the product to which they are connected and or any warranty services to which the product is entitled (this may include free on-site repair).

NOTE 3: Digital Rechargeable Battery Packs for HiNote computers are entitled to a 12-month Customer Replaceable Unit warranty.

PowerGrade Options for DIGITAL Personal Computers
Compaq warrants that the PowerGrade option kit, purchased from DIGITAL or an Authorized DIGITAL Reseller, will function correctly when properly installed in the appropriate DIGITAL Personal Computer and if the CPU chip contained within the PowerGrade option kit is within one stepping (version) of the CPU chip(s) that were originally installed within the DIGITAL Personal Computer.

Installation of the PowerGrade option kit requires handling and installing a CPU chip: this must be performed with extreme care to avoid product damage. Compaq recommends that the installation of the PowerGrade option kit be performed by Compaq or a Compaq Service Provider. Warranty on the PowerGrade option kit will not cover any Product that has been damaged or rendered defective as a result of service or installation by anyone other than Compaq or a Compaq Service Provider.

Spare Parts
All Compaq spare parts (see Notes 1 and 2 below) that are used to replace defective parts in a Compaq product are entitled to:

the remaining service period of the product in which it is installed; or
12 months parts replacement warranty, whichever is greater.

This may include free on-site repair if the Compaq product is entitled to on-site warranty. See Table - Warranty Services Table.

NOTE 1: The replacement spare part must be a genuine Compaq spare part.

NOTE 2: This does not include Spare Rechargeable Battery Packs, Spare Compaq Netelligent Products and Network Interface Cards, Microcom Integrated Access Devices, and Compaq External Modems (see below).

Spare Compaq Rechargeable Battery Packs are entitled to a 12 month Parts-only Warranty. Spare Compaq Netelligent, Compaq External Modems and Microcom Integrated Access Products are entitled to the remaining warranty of the replaced product as shown in Table. They do not adopt the remaining service period of the product to which they are connected and or any warranty services to which the product is entitled (this/which may include free on-site repair). Spare Netelligent Network Interface Cards receive lifetime Parts-only Warranty.

NOTE: Spare Parts, provided that the replacement part is a genuine Compaq spare part, purchased to repair ''Out of Warranty'' machines are entitled to 12 months parts-only warranty from date of sale of the spare part to the End User. It is a requirement that an End User Proof of Purchase is provided when claiming spare part warranty. Validation of the spare part warranty will be made against this Proof of Purchase.

Monitors
Compaq TFT series flat panel monitors received 3-years parts warranty, with free on site labour during year one, which includes the backlight. For Models TFT 450 and TFT500, the backlight is excluded from this warranty and has a separate one-year parts and on site labour warranty.

Compaq monitors are only entitled to their own monitor option warranty. They do NOT take on the warranty entitlement of the unit they are attached to. The warranty entitlement will vary from monitor to monitor. Refer to enclosed table.

Monitors that are integrated in the chassis of a product receive the same warranty services as the product in which they are integrated (this may include free on-site repair).

Uptime Pre-Failure Warranty
Customers using Compaq Insight Manager version 2.0 or greater may also benefit from the Compaq Uptime Pre-Failure Warranty programme.

If a Compaq server or desktop product, which is monitored by Insight Manager during its service period, has a component that is operating below its pre-determined thresholds, then this component will be considered defective, even if it did not actually fail. It can be replaced or repaired according to the warranty services to which the product is entitled.

Such parts, when returned to Compaq, should be identified in the comments field provided on the service tag as having come from a ''pre-failure'' event. Predictive thresholds are pre-determined for server, portable and desktop hard drives and ECC memory components.

Compaq's Targeted Warranty Service Levels.
Compaq has established targeted service levels for delivering warranty service on Compaq products. Compaq does not guarantee a response or fix within the stated target service levels.

Warranty service is provided during normal business hours, excluding local holidays, and is based on commercially reasonable efforts by Compaq or a Compaq Service Provider.

The definitions of Compaq's targeted service levels are detailed below:

On site Same Business Day: Compaq aims to ensure that a customer problem will be responded to (Onsite visit if required) within 4 hours, following the end users first notification of equipment failure. The response time starts when diagnosis is complete and it is ascertained by Compaq that engineer requires to be dispatched. This is available on a 24 hour x 7 day basis with a work through until resolution of the problem.

On site One Business Day: Compaq aims to ensure that the product will be operational by the end of the next business day following the end users first notification of equipment failure.

For example: Customer reports the failure of a Systems product at any time during business hours on Monday, the product will be fixed by the end of business day on Tuesday.

On site Two Business Day: Compaq aims to ensure that the product will be operational by the end of the second business day following the end users first notification of equipment failure.

For example: Customer reports the failure of a Business Desktop product at any time during business hours on Monday, the product will be fixed by the end of business day on Wednesday.

Carry-in Two Business Day: Compaq aims to ensure that the product will be operational and available to the end user within two business days following arrival of the faulty equipment at the service providers workshop location.

For example: Customer delivers a faulty Portable product to a carry-in repair centre at any time during business hours on Monday, the product will be available for collection by the end of business day on Wednesday.

Carry-in Five Business Day: Compaq aims to ensure that the product will be operational and available to the end user within five business days following arrival of the faulty equipment at the service providers workshop location.

For example: Customer delivers a faulty Consumer product to a carry-in repair centre at any time during business hours on Monday, the product will be available for collection by the end of business day on the following Monday.

Mail-in Five Business Day: Compaq aims to ensure that the product will be operational and returned to the end user within five business days following arrival of the faulty equipment at a Compaq Service Centre for repair.

For example: Customer delivers a faulty product to a Mail-in centre at any time during business hours on Monday, the product will be returned to the customer by the end of business day on Tuesday of the following week.

Pick Up & Return Two Business Day: Compaq aims to ensure that the product will be operational and returned to the end user within two business days following the pick up of the faulty equipment from the customer.

For example: Compaq or a Compaq Service Provider pick up the defective unit from the customer any time during business hours on Monday, the product will be delivered back to the customer by the end of business day on Wednesday.

Discontinuance of Service and support on Compaq Products
Compaq confirms that it will provide service and support on all Compaq products for 5 years after the date of the last sale. The exception to this is the ABG products (Intel Workstations, Desktops, Portables and associated options), where service and support will be available for a minimum of 3 years after the date of last sale. Contracted services will be supported as required by the length of the service contract

The discontinuance of any spare parts to support a specific unit will be communicated via a Service Advisory. This will be issued in a sufficient time period so that Compaq Resellers and Service Providers can plan their support strategies to the end-users for units affected.

CarePaq Services Information
Compaq also offers extended/upgraded services under the name of CarePaq. A wide range of Carepaq services is available to cover most current Compaq products. It is the customer’s responsibility to register each Carepaq with Compaq so that the related hardware is automatically allocated the correct extended/upgraded service by the EMEA service management system.

REQUIREMENTS
Compaq Warranty Services
The following Warranty Services tables summarise the warranty offerings for Compaq products⁹. Please refer to the notes at the end of the table for clarification of terminology, target service levels, and additional information.

NonStop Systems
Family / Product	Year 1	Year 2	Year 3
Compaq Himalaya S-Series servers	1BD onsite
Compaq Himalaya K-Series servers	1BD onsite
Compaq Integrity family XC-Series servers	2BD onsite	2BD onsite	2BD onsite
Compaq Integrity family FT and S-Series servers	1BD onsite

Servers
Family / Product	Year 1	Year 2	Year 3
Compaq ProLiant Family	1BD on site	1BD on site	1BD on site
Compaq ProLiant CL380, 1850	1BD on site	1BD on site	1BD on site
Compaq ProLiant DL360, 380, 580, 590, 760, 360 GS, 380 G2, 580 G2	1BD on site	1BD on site	1BD on site
Compaq ProLiant DL 320	1BD on site	Parts only	Parts only
Compaq ProLiant ML330, 350, 370, 530, 570, 750, 760, 350 G2, 370 G2	1BD on site	1BD on site	1BD on site
Compaq ProLiant ML 330e	1BD on site	parts only	parts only
Compaq ProLiant ML 770, 330 G2	1BD on site
Compaq ProLiant BL Enclosure	1BD on site	1BD on site	1BD on site
Compaq ProLiant BL Blade Server	parts only
Compaq SystemPro Family	1BD on site	1BD on site	1BD on site
Compaq ProSignia Server 200 Series	1BD on site	1BD on site	1BD on site
Compaq ProSignia Server 300 and 500 Series	1BD on site	1BD on site	1BD on site
Compaq Prosignia Server 700 series	2BD on site	parts only	parts only
Compaq Prosignia NeoServer¹⁶	2BD carry in
Compaq TaskSmart Servers²⁹	1BD on site	1BD on site	1BD on site
Compaq Remote Access Server Family	1BD on site	1BD on site	1BD on site
DIGITAL Server 500/1000/3000/7000/90002³¹	1BD on site	1BD on site	1BD on site
DIGITAL Prioris Servers ^1,2,31	1BD on site	1BD on site	1BD on site
DIGITAL Prioris XLe Servers ^2,31	1BD on site	parts only	parts only
AlphaServer 2100VME³¹	parts only
AlphaServer ES40, DS20, DS20e, DS10, SC40, VS10, 800, 1000A, 1200, 2000, 2100, 3300, 4000, 4100, 5300, 7300, VAX4000, MicroVAX³¹ Internet AlphaServer 400, 1000³¹	1BD on site	1BD on site	1BD on site
AlphaServer 8200, 8400, GS60, GS140, VAX 7000³¹	4HR on site 90 days ATS
AlphaServer GS80, GS160, GS320, ES45, SC45³¹	1BD on site
AlphaServer DS10L³¹	1BD on site
DIGITAL Server Rackmount ^4,31	1BD on site

Key to Warranty
Please refer to the Compaq Warranty Offerings section for an explanation of terms.

SBD, 1BD, 2BD, 4BD and 5BD = Targeted Warranty Service Level (business hours/business days).¹²

Commercial Desktops
Family / Product	Year 1	Year 2	Year 3
Compaq Deskpro Family	2BD on site	5BD carry in	5BD carry in
Compaq Deskpro XL Family	2BD on site	5BD carry in	5BD carry in
Compaq Deskpro 2000 Model 1620	5BD carry in	parts only	parts only
Compaq Deskpro 2000 Family	2BD on site	parts only	parts only
Compaq Deskpro 4000 Family	2BD on site	parts only	parts only
Compaq Deskpro 6000 Family	2BD on site	parts only	parts only
Compaq Deskpro EP Family¹⁷	1BD on site	parts only	parts only
Compaq Deskpro EP SB Series¹⁷	1BD on site	parts only	parts only
Compaq Deskpro EN Family¹⁸	1BD on site	1BD on site	1BD on site
Compaq Deskpro EX and EXS Family	1BD on site	parts only	parts only
Compaq iPaq DT	1BD on site
Compaq Evo Desktop D300v	Variable Warranty - Project Unique
Compaq Evo Desktop D300	1BD on site	parts only	parts only
Compaq Evo Desktop D500	1BD on site	1BD on site	1BD on site
Compaq Prosignia 310, 320, 330, 340	2BD on site	parts only	parts only
Compaq Prosignia 305	2BD on site
Compaq ProLinea	2BD on site	5BD carry in	5BD carry in
DIGITAL PC 3000/5000	1BD on site	parts only	parts only
Celebris / Venturis²	1BD on site	parts only	parts only

Workstations
Family / Product	Year 1	Year 2	Year 3
Alphastation 2XX, 4XX,5XX, 6XX; Internet AlphaStation 200; VAXStation 4000	1BD on site	2BD carry in	2BD carry in
Compaq Alphastation DS10, DS20	1BD on site	1BD on site	1BD on site
Compaq XP900, 1000 Workstations²⁰	1BD on site	1BD on site	1BD onsite
Digital Personal Workstations	1BD on site	parts only	parts only
Compaq Professional Workstation Family¹⁸, AP200, AP230, AP240, AP250, AP400, AP500, AP550, AP700, SP750,Deskpro Workstation 300, Evo Workstation W4000, W6000, W8000	1BD on site	1BD on site	1BD on site

Key to Warranty
Please refer to the Compaq Warranty Offerings section for an explanation of terms.

SBD, 1BD, 2BD, 4BD and 5BD = Targeted Warranty Service Level (business hours/business days).¹²

Commercial Portables
Family / Product	Year 1	Year 2	Year 3
Compaq C Series Family	2BD carry in
Compaq Aero 1500, 2100, 8000	5BD mail in
Compaq iPaq Handhelds H31xx, H36xx, H37xx, H38xx²⁸	5BD PUR
Compaq Portable 486	2BD on site	5BD carry in	5BD carry in
Compaq LTE Family	5BD carry in	5BD carry in	5BD carry in
Compaq Contura Family	2BD carry in	2BD carry in	2BD carry in
Compaq Contura 400 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Contura Aero Family	2BD carry in	2BD carry in	2BD carry in
Compaq LTE Elite Family	2BD carry in	2BD carry in	2BD carry in
Compaq LTE 5000 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada 1100 Family	2BD carry in
Compaq Armada 1500 Family	2BD carry in
Compaq Armada SB Series	2BD carry in
Compaq Armada 1700 Family	2BD carry in
Compaq Armada 3500 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada 4000 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada 6500 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada 7300 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada 7400 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada 7700 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada 7800 Family	2BD carry in	2BD carry in	2BD carry in
Compaq Armada M300	2BD carry in
Compaq Armada E700, M700	2BD carry in	2BD carry in	2BD carry in
Compaq Armada E500, V300	2BD PUR
Compaq Armada 100S	5BD Mail in
Compaq Armada 500S²⁴	2BD PUR	parts only	parts only
Compaq Notebook 100	5BD Mail in
Compaq Notebook 110	5BD PUR
Compaq Evo Notebook N110, N115, N150, N160, N180 & N200	5BD PUR
Compaq Evo Notebook N400, N600	2BD PUR	2BD PUR	2BD PUR
Compaq Prosignia 12X, 14X, 16X, 17X, 19X	2BD carry in	parts only	parts only
Compaq Prosignia 15X	2BD carry in
Compaq Concerto	5BD carry in	5BD carry in	5BD carry in
DIGITAL HiNote VP, VP 70x	5BD carry in
DIGITAL HiNote VP 7xx ³	5BD carry in	5BD carry in	5BD carry in
DIGITAL HiNote Ultra	5BD carry in	5BD carry in	5BD carry in

Key to Warranty
Please refer to the Compaq Warranty Offerings section for an explanation of terms.

SBD, 1BD, 2BD, 4BD and 5BD = Targeted Warranty Service Level (business hours/business days).¹²

Consumer Systems ^{22, 28}
Family / Product	Year 1	Year 2	Year 3
Compaq Presario 500 Series	5BD carry in	5BD carry in	5BD carry in
Compaq Presario 700 Series	5BD carry in	5BD carry in	5BD carry in
Compaq Presario 900 Series	5BD carry in	5BD carry in	5BD carry in
Compaq Presario 1000 Series	5BD carry in
Compaq Presario 700, 800, 1200, 1200XL, 1400, 1600, 1700, 1800, 1900, 2700 & 2800 Notebooks	5BD carry-in
Compaq Presario 12XL, 14XL, 17XL and 18XL Notebooks	5BD carry-in
Compaq Presario 2000 Series	5BD carry in
Compaq Presario 3000 Series	5BD carry in
Compaq Presario 4000 Series	5BD carry in
Compaq Presario 5000 Series	5BD carry in
Compaq Presario 5000 Mini Tower Series	5BD carry in
Compaq Presario 5220 All-in-One Series⁷	5BD carry in	5BD carry in	5BD carry in
Compaq Presario 5520 Series⁷	5BD carry in	5BD carry in	5BD carry in
Compaq Presario 5700T, 5900T CTO	5BD carry in
Compaq Presario 7100, 7200 Series	5BD carry in	5BD carry in	5BD carry in
Compaq Presario 6000 Series	5BD carry in
Compaq Presario 7000T, 7300, 7400, 7500, 7900 Series	5BD carry in
Compaq Presario 8000 Series	5BD carry in
Compaq Presario 9000 Series	5BD carry in	5BD carry in	5BD carry in

Printers
Family / Product	Year 1	Year 2	Year 3
Compaq PageMarq	2BD on site
DEClaser 3500 LN14	5BD carry in
Digital Laser Printer LN15, LN15 plus, LN17, LN17+, LN17+ps, LN20, LN40, LCNO1, LCNO1+, LCN02	1BD on site
Compaq Laser Printer LN16, LN32	1BD on site
PrintServer 17/600, PrintServer 32 plus	2BD carry in
LA30N, LA30W Companion Printer	5BD carry in
Compaq LA36N, LA36W Companion Printer	5BD carry in
LA310, LA400, LA400 plus, LA424, LA600, LA700 MultiPrinter	5BD carry in
Compaq LA450 MultiPrinter	5BD carry in
LG04plus/LGL4plus, LG08plus/LGL8plus, LG12plus	1BD on site
Presario IJ 300, IJ600, IJ650 & IJ1400P Printer	AUR
Digital Line Printer LG05plus/LGL5 plus	1BD on site
Digital Line Printer LG09plus	1BD on site
Digital Line Printer LG14 plus	1BD on site
RapidPrint 200	5BD carry in
RapidPrint 500	5BD carry in	5BD carry in	5BD carry in

Key to Warranty
Please refer to the Compaq Warranty Offerings section for an explanation of terms.

SBD, 1BD, 2BD, 4BD and 5BD = Targeted Warranty Service Level (business hours/business days).¹²

Storage Products ²⁵
Family / Product	Year 1	Year 2	Year 3
Compaq Proliant Storage System Model UE	1BD on site	1BD on site	1BD on site
StorageWorks Enterprise Virtual Array System	SBD on site	SBD on site	SBD on site
StorageWorks Enterprise Storage Array ESA 10000, ESA 12000 StorageWorks Raid Array RA450, RA3000, RA4000²³, RA4100, RA4200, RA8000 StorageWorks Fibre Channel Raid Array RA7000 StorageWorks Network Storage Array SWXNA StorageWorks NAS Executor 7000 StorageWorks MSA 1000 StorageWorks Modular Array MA6000, MA8000, EMA12000, EMA1600 StorageWorks SAN 64 Switch, SAN 8/16 Switch³⁰	1BD on site 90 Days ATS	parts only	parts only
Compaq DLT Library Model 15/30, 20/40, 35/70	1BD on site	parts only	parts only
Compaq Enterprise DLT Tape Library ESL9xxx Series	1BD onsite	parts only	parts only
StorageWorks TL893, TL894, TL 895 DLT, TL896 DLT Tape library systems	1BD on site	parts only	parts only
StorageWorks AIT Tape Library TA1000, SSL2020	1BD onsite	parts only	parts only
StorageWorks TL890, TL891, TL892, TZ887 Automated DLT Tape Mini-library	1BD on site	parts only	parts only
StorageWorks MSL500 Storage library	1BD on site	parts only	parts only
StorageWorks 2200 Controller shelf	parts only	parts only	parts only
StorageWorks Channel Bus Adapter	parts only	parts only	parts only
StorageWorks 4100, 4200, 4300 series enclosures	parts only	parts only	parts only
StorageWorks NAS B3000 Modular data router	parts only	parts only	parts only
StorageWorks TFT5000R Monitor	1BD on site	1BD on site	1BD on site
StorageWorks supported disks: Hard Drives, SCSI Drives, Solid State Drives, CD-ROM Drives	parts only	parts only	parts only
DLT Tape Drives	parts only	parts only	parts only
DAT, QIC, Other Tape Drives	parts only	parts only	parts only
Optical Drives	parts only	parts only	parts only
AC/DC Power Supplies	parts only	parts only	parts only
Digital Classic Storage Products;
Hard Drives, SCSI Drives ¹³	parts only	parts only	parts only
Solid State Drives, CD ROM Drives	parts only	parts only	parts only
DLT Tape Drives	1BD on site	AUR
DAT Tape drives	1BD on site
QIC, Other Tape Drives, Optical Drives	parts only
AC/DC Power Supplies	parts only

Key to Warranty
Please refer to the Compaq Warranty Offerings section for an explanation of terms.

SBD, 1BD, 2BD, 4BD and 5BD = Targeted Warranty Service Level (business hours/business days).¹²

Networking & Communications^{8, 11}
Family / Product	Year 1	Year 2	Year 3
Netelligent Routers	5BD carry in	parts only	parts only
Netelligent Hubs(Repeaters) ⁵, and Switches	parts only	parts only	parts only
Netelligent Hubs(Repeaters)⁵ and Switches ⁶	5BD carry in	5BD carry in	5BD carry in
Netelligent Network Interface Controllers¹⁴	parts only	parts only	parts only
Netelligent Modems	5BD carry in	5BD carry in	5BD carry in
Microcom Integrated Access Devices¹⁰	5BD carry in	5BD carry in	5BD carry in
Compaq Remote Access Server	1BD on site	1BD on site	1BD on site
Compaq iPaq Internet Devices	1BD on site
Compaq IBM 16/4 Token Ring PCI NIC	Lifetime¹⁵
Compaq Microcom Remote Access Concentrators¹⁰	2BD carry in	2BD carry in	2BD carry in
Compaq HB33xx Ethernet Hubs	5BD carry in	5BD carry in	5BD carry in
Compaq USB Powered Hubs	parts only
Compaq 10 Base-T unmanaged Hubs	Lifetime¹⁵
Compaq Wireless LAN’s WL100, 200, 300 & 400^27,28	2BD carry in	2BD carry in	2BD carry in
Compaq WL310 Wireless Home Office Gateway, Compaq WL410 Wireless SMB Access Point, Compaq WL510 Wireless Enterprise Access Point, Compaq WL LAN 6 & 12 Port Power over Ethernet Injectors	2BD carry in
Compaq WL310 Wireless Home Office Gateway, Compaq WL410 Wireless SMB Access Point, Compaq WL510 Wireless Enterprise Access Point, Compaq WL LAN 6- and 12-Port Power Over Ethernet Injectors	2BD carry-in
Compaq iPaq Wireless Options	5BD PUR
Compaq iPaq 10/100 Ethernet options	5BD carry in
Digital Network Hardware Etherworks products; DE203, 204, 205, 210, 212, 422, 425, 435, DEPEA, DEPCM ¹⁵	parts only	parts only	parts only
FDDI Adaptors; DEFEA, DEFPA¹⁵	parts only	parts only	parts only
Stackable Hubs; DETMI, DETML¹⁵	parts only
GIGAswitches Multiswitches 600, 700, 900 ATMswitch 900 DECswitch 900 PORTswitch 900	parts only
DEChub 90, ONE, ONE-MX	parts only
DIGITAL Access Routers	parts only
EtherWORKS 3, EtherWORKS ISA	Lifetime¹⁵
EtherWorks PCMCIA Adapters	parts only	parts only	parts only
EtherWORKS Turbo PCI 10 Adapters	parts only
ATMworks 351, 950L	parts only
FastEtherWORKS PCI 10/100 Adapters	parts only	parts only	parts only
DEC FDDI controller/ESIA Adapters	parts only	parts only	parts only
DECServers 90/700/900	parts only
EtherNet Repeaters 90, 900	parts only
DECContrator 900	parts only
DECbridge 90	parts only

Key to Warranty
Please refer to the Compaq Warranty Offerings section for an explanation of terms.

SBD, 1BD, 2BD, 4BD and 5BD = Targeted Warranty Service Level (business hours/business days).¹²

Monitors (See MONITORS section above)
Family / Product	Year 1	Year 2	Year 3
Qvision 200 and 210, S510, V500 MRPII, V520, V570	2BD on site
S700, S710, S720, S900, S910, S920, V55 TCO, V500 TCO, V75, V90, P70	2BD on site	parts only	parts only
S7500, S9500	2BD on site	2BD on site	parts only
V55 MRPII	2BD carry in
V700, V710, V720, V900, V1000, V1100, V7550¹⁹	1BD on site	1BD on site	1BD on site
V70 and all other low end monitors	2BD carry in
P75, P110, P700, P710, P720, P900, P910, P920, P1100, P1210, P1220, P1610¹⁹	1BD on site	1BD on site	1BD on site
Compaq TFT 5000, 5005, 5010, 5015, 5015ts, 5030, 5000S, 7000, 7010, 7020, 8000, 8020, 8030^19,	1BD on site	1BD on site	1BD on site
Compaq TFT 450 and 500 (excluding backlight)	2BD on site	parts only	parts only
Backlights for Compaq TFT 450 and 500	2BD on site
Compaq iPaq TFT5004	1BD on site
Compaq TFT5010i monitor	1BD on site
Compaq TFT 5600 RKM	parts only	parts only	parts only
Compaq Presario MV400, MV500, MV520, MV540, MV700, MV720, MV740, MV900, MV920, MV940	5BD carry in
Compaq Presario FP500, FP700, FP720, FP730A, FP745A Flat Panel Monitor	5BD carry in
Compaq Presario FS740, FS940 monitor	5BD carry-in
DIGITAL Monitors 15"-19" Part #'s FR-PCXAV- and FR-PCXBV-	CRU	parts only	parts only
DIGITAL Monitors 21"-24" Part #s FR-PCXAV-**	1BD on site	parts only	parts only
DIGITAL Monitors 14"-15" Part #s FR-PCXCV-**	CRU

Key to Warranty
Please refer to the Compaq Warranty Offerings section for an explanation of terms.

SBD, 1BD, 2BD, 4BD and 5BD = Targeted Warranty Service Level (business hours/business days).¹²

Options^2,11 (See OPTIONS section below)
Family / Product	Year 1	Year 2	Year 3
Compaq PC Card Modems and PC Card LAN Cards	See OPTIONS section above
Compaq External Modems	parts only	parts only	Parts only
Armada Port Replicator EM	2BD carry-in
Armada Convenience Base EM	2BD carry-in
ArmadaStation EM	2BD carry-in	2BD carry-in	2BD carry-in
Compaq MP 4800 Projector	5BD PUR	5BD PUR	5BD PUR
Compaq MP 1400, MP1600, MP1800, MP1800FL, MP2800, MP2810 Projector (excluding bulb)^{26, 28}	AUR	AUR
Compaq MP1410 Projector (excluding bulb)²⁶	AUR
Compaq Thin Client Terminals T1000, TI010, T1010E, T1010NTe, T1500	5BD carry in	5BD carry in	5BD carry in
Compaq Evo Thin Client Terminal T20	5BD carry in	5BD carry in	5BD carry in
Compaq Personal Audio Unit PA-2	5BD Mail in
Compaq Personal CD Player PCD-1	5BD Mail in
Compaq Personal Mini CD Player PM-1	5BD Mail in
DIGITAL HiNote Rechargeable Battery Pack	CRU
Rechargeable Battery Packs see OPTIONS section above	parts only
Compaq Un-Interruptable Power Supplies²¹T700, T1000, T1010, T1500, T2000, T2200, T2400, R1500, R3000, R6000	1BD on site	parts only	parts only
Compaq Pro UPS 500²¹	5BD carry in	5BD carry in
DIGITAL Un-Interruptable Power Supplies: Prestige Desktop models	1BD on site	1BD on site	1BD on site
Prestige Series 3000/6000	AUR	AUR	AUR